Returns

NEW AND NEVER WORN
N5-Luxury does not accept returns on new or never used items, except for shoes (see below). Any item listed as new, never used, pristine, or store fresh is a FINAL SALE. FINAL SALE occurs when payment is processed by our credit card company or when a bank wire is received. Please inspect the item within 48 hours of delivery, as we will not be responsible for any issues regarding the item, except for authenticity, after that period.

Why does N5-Luxury not accept returns on new or never used items?

Our new and never worn handbags are carefully sourced and maintained in pristine, investment-grade condition. As with any luxury asset, their value is closely tied to their untouched state and complete chain of custody. Once an item leaves our possession, even minimal handling can affect both its condition and market value. To preserve the integrity of our inventory and ensure every client receives items that meet our exacting standards, we are unable to accept returns on new, never worn pieces.

SOURCED ITEMS
N5-Luxury does not accept returns on items sourced on behalf of a client (or its agent) that were not in our inventory at the time the request was made. Such orders are considered "custom orders," and custom orders, whether new or preloved, are not eligible for return.

PRE-OWNED ITEMS
We accept returns for store credit on items described as "Pre-owned" in the title, provided the item is in the same condition as when it was sold. Once payment is processed by our credit card company or when a bank wire is received, there is no cancellation, except for store credit. If you wish to cancel the purchase after that time, we will issue a store credit for the entire amount.
Please email sales@n5-luxury.com within 48 hours of receipt of the item you wish to return. We will issue you an insured return label, the cost of which will be deducted from the store credit. If you choose to return using your own label, we must receive the item back within four days (seven days for overseas buyers) of your notification to return the item.

SHOES
We accept returns for store credit on shoes. Shoes must be returned in the same condition as when sold. Please email within 48 hours of receipt of the item you wish to return. We will issue you an insured return label. If you choose to return using your own label, we must receive the item back within four days (seven days for overseas buyers) of your notification to return the item. Shoes marked "Final Sale" are not eligible for return or exchange.

EXCHANGES
If we authorize an exchange of your purchase, you must notify us within 48 hours of receipt of the original purchase. The item must be returned in the same condition as when it was sold. Exchanges will be handled according to the Returns Policy below.
If we have shipped the incorrect item, we will send you a shipping label. The item must be shipped within two business days of receiving the shipping label. Upon return of the package, we will send you the originally purchased item. The item must be returned in the same condition as when it was sold, or we will reject the package.
If our courier loses or severely damages the item inside the package, we will reimburse you after receiving notification from the courier that the item has been severely damaged or lost. Any damage to the outside packaging does not count as damage, provided the purchased item is intact. Please contact us at sales@n5-luxury.com if a package is received damaged.

RETURNS
Upon receipt and inspection of the returned item, we will advise you of the store credit. The credit will be less our original shipping cost and the return shipping cost. Store credits are valid for 90 days from the date of purchase.
We are not responsible for any return shipped to an incorrect address or lost or damaged in transit. Therefore, we advise that packages containing returns be insured.
We video all items prior to shipping and reserve the right to reject a return if the item appears to have been used, damaged, or switched for another item.
Returns from outside the United States are subject to customs charges and/or foreign exchange charges, which will be deducted from the refund.
If you have any questions regarding this policy, please contact us at sales@n5-luxury.com.

FINAL SALE ITEMS
We do not accept returns or exchanges on items marked "Final Sale."

AUCTION ITEMS
All auction items are "Final Sale." We do not accept returns or exchanges on auction items.